MTN Uganda, One of the largest telecom company in Uganda with about 9.8 million subscribers. MTN Uganda is a subsidiary of MTN Group, MTN Uganda introduced its mobile telephone-based banking product known as Mobile Money. As of March 2015, MTN controlled 80 percent of the mobile money market in the country. MTN Uganda launched commercial services in Uganda, just six months after acquiring and signing of the license.
MTN together with the Grameen Foundation set up villagePhones to provide affordable telecommunication services in rural areas.To date MTN has border-to-border coverage in 52 district capitals and over 150 towns have network coverage-from Kisoro (Rwanda border), to Busia – Malaba at the Kenya border to Arua and Koboko at the Sudan/Congo border to Kabale and Kisoro close to the Rwanda border.Ericsson provides all MTN technical infrastructures.
Three large capacity switches with complete back up guarantee that the network operates smoothly all year round. This same technology is able to support all value-added services that MTN offers to its customers, such as, voice mail, SMS, data, etc. MTN has also installed high technology equipment at all its base stations in the country.MTN Uganda has the biggest customer services centre in Uganda offering the largest language preference base and extended hours of operation. MTN has established customer services points at Shoprite Ben Liwanuka Street, lugogo Mall, General Post Office, Crested Towers, Kikuubo branch, Jinja and in Mbarara. MTN offers Customer Care in over 19 local and international languages when customers call the 123 help line for Prepaid customers or 121 for Post paid queries.
In Country Location and Contact
The headquarters of MTN Uganda are located at 22 Hannington Road on Nakasero Hill in the Kampala Central Division, one of the administrative units of the city of Kampala, the capital and largest city of Uganda. Telephone Numbers: +256 (0) 312 212 333, +256 (0) 312 212013, +256 (0) 312 212008, +256 (0) 312 212334