PRIV Troubleshooting Guide
Are you encountering any problem issue with your PRIV smartphone?
There has been lots of complaints and issue on Blackberry PRIV, Since the very release day. It’s it Normal for every New Smart Phones, Since there are still few users using the New Smart Phone, it gets beta every day after. More users => More Developer => New update versions => Bugs Fixing = LESS PROBLEMS. So issue with your PRIV smartphone? Follow the steps below hope it helps in solving your Problem.
Follow the steps below to troubleshoot issues you may be encountering.
please don’t forget to test after each step before the next step.
Step 1 – Reboot
Step 2 – Check for OS updates
Step 3 – Check for app or game updates in Google Play
Step 4 – Check your available storage space
Step 5 – What’s misbehaving?
Step 6 – Force Stop & Clear Cache
Step 7 – Clear Data
Step 8 – Uninstall the app or game
Step 9 – Safe Mode
Step 10 – Uninstall, test, repeat
Step 11 – Factory reset
please note that Priv_settings_gear means => 
on your phone,
And Priv_long3bar means => 
on your Phone.
Step 1 – Reboot
The first thing you will want to do if you are facing any stability issues reboots your device. Doing this will automatically shut down any running applications, games or processes and your device is sent back to it normal running environment, re-initializes hardware drivers within your BB PRIV.
To Reboot Priv, press and hold the Power key followed by tapping Reboot.
If this issue persists, follow the next step below.
Step 2 – Check for OS updates
Verify your Priv is running the latest OS, New Updates do contain enhanced features of that particular device as well as better user experience, bugs fixing, system stability, security improvements and lot more…
To check for available OS updates and Update, please follow the steps below:
=>Using Two fingers swipe down from the Top of Your screen
=>Tap Priv_settings_gear and tap About phone
=>Tap System Updates
=>Tap CHECK FOR UPDATE
=> If OS update is found
=> Tap Install Update and follow the instructions
Your device will restarts.If this issue persists, move to step-3.
Step 3 – Check for app or game updates in Google Play
Make sure your Prive has the most up-to-date version of any applications or games you have installed, especially Google play service, Hub, BB ID, BBM and all other Default {I call it Follow- Come} applications following the bellow steps to update apps on Price:
=>Open Google Play
=>Tap Priv_long3bar and tap My apps
=>Tap Installed
=>Tap Update or Update All (recommend), if you want to update all app or game that updates available to.
Test if the problem is solved, if this issue persists, Proceed to step 4.
Step 4 – Check your available storage space
Verify that your device has 10% or more free internal storage space as anything less than 10% may result in instability. To review your internal storage space complete the following steps:
=>Using Two fingers swipe down from the Top of the screen
=>Tap Priv_settings_gear followed by Storage
=>Verify that you have at least 10% free space
If you do not have 10% free space, consider clearing some space on your device, then testing your device to verify that stability issues are still present.
Step 5 – What’s getting out of hand?
Despite everything you experience this issue, the following step is recognizing if the issue is particular to a single application, games, or something obscure.
On the off chance that the issue is particular to a certain application or game, for example, a particular application shutting at whatever point you attempt to open it, continue with step 6. In the event that the issue isn’t particular to an application or amusement, just move onto step 9.
Step 6 – Force Stop and Clear Cache
Should the issue happen when utilizing a particular application or playing a particular game, consider utilizing the Force Stop choice to close totally the Application or Game down? This alternative will likewise temporarily stop any background services that are accessing this app or game that may resolve the issue.
=>Using two fingers swipe down once from the top of the screen
=>Tap priv_settings_gear followed by Apps
=>Within Downloaded, tap on the app or game that may be causing stability issues
=>Tap Force Stop followed by tapping OK
After using this option, open the app or game again and test. If the issue persists, try clearing the app or game cache to remove any temporary files that may have become corrupt.
- Using two fingers, swipe down once from the top of the screen
- Tap Priv_settings_gear followed by Apps
- Within All, tap on the app or game that may be causing stability issues
- Tap Clear Cache
Proceed to test again, and if the issue still occurs, move to the next step
Step 7 – Clear Data
On the off chance that utilizing the Force Stop and Clear Cache alternatives didn’t offer, you some assistance with willing, next need to utilize the Clear Data choice. Utilizing this choice will come about as a part of the application or game information being erase for all time – this incorporates every single nearby document, settings, accounts, databases, and so forth connected with the application or game.
Cautioning: Before utilizing this alternative, please guarantee you to make a record of any imperative data and reinforcement any information you might want to hold the particular application or game. A few applications or games may offer cloud-based reinforcement arrangements so exploit those choices before utilizing the Clear Data alternative.
=>Utilizing Two fingers swipe down once from the highest part of the screen
=>Tap Priv_settings_gear took after by Apps
=>Inside of All, tap on the application or game that may be bringing on soundness issues
=>Tap Clear Data took after by tapping OK
Step 8 – Uninstall the app or game
The next step is uninstalling the app or game to see if this addresses the issue.
Similar to using the Clear Data option, uninstalling an app or game will result in any local data associated with the app or game being permanently deleted from your device.
After verifying you have saved and recorded any important details of the app or game you need to uninstall, complete the following steps:
=>Using two fingers swipe down once from the top of the screen
=>Tap priv_settings_gear followed by Apps
=>Within Downloaded, tap on the app or game that may be causing stability issues
=>Tap Uninstall followed by tapping OK
When the app or game has been uninstalled, proceed to test again and, should the issue persist, before moving onto next step, reboot your device one more time followed by testing.
Step 9 – Safe Mode
The next step is booting your device into safe mode.
When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.
=>Press and hold the Power key
=>Tap and hold Power off when it appears
=>When prompted, tap OK to reboot to Safe Mode
To get out of Safe Mode, press and hold the power key followed by tapping Reboot.
After testing, If your device still has this problem, the next step is to remove recently installed applications one by one until the issue is resolved.
Step 10 – Uninstall, test, repeat
WARNING: Before using this option record any important details and backup any data you would like to retain from the specific app or game.
We recommend removing recently installed apps and games one by one, followed by testing.
To view a chronological listing of apps and games you have installed so you can remove recently installs apps and game first, complete the following steps:
- Open Google Play
- Tap priv_long3bar followed by My apps
- Tap All
- Tap on the most recently installed app or game, and, after you have backed up any personal data or settings, tap Uninstall.
When the app or game has been removed, test and identify if the problems have gone away.
If, after removing several apps or games, the symptoms haven’t gone away, and the steps in this article haven’t helped resolve the issue, the final step is performing a factory reset of your device.
Step 11 – Factory reset
I fink the very lasting solution to the problem is Factory reset; This process will restore your device to factory default settings which mean your data, settings, and any apps or games you may have installed will be removed. Since this is the only opposition we have left, before proceeding further, please back up any data, settings, or files that you would like to retain followed by completing the steps below.
WARNING: Please Note that This process will return your device to factory default settings – before doing these please make sure you have backed up any important Data, pictures, Sms, videos settings, files, etc.
=>Using two fingers, swipe down once from the top of the screen
=>Tap Priv_settings_gear followed by Backup & reset
=>Tap Factory Data Reset
=>Review the message shown on the screen
=>Tap Reset Phone
When the factory reset process has finished, you will be shown the box setup wizard.Complete the wizard.
I Hope this would finally fix the Problem. If paraventure it remains the same.
If you still encounter any problem, Contacting your Manufacturer or point of purchase for assistance is the only HOPE at this point. If you fink I can still help you or some point are not clear to you in the above solutions, please do not hesitate to indicate your problem in the comment box or contact me.
